Kuala Lumpur, Malaysia
St. Giles Gardens Kuala Lumpur
Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced environment and possess excellent interpersonal skills? Join our team at St Giles Garden Kuala Lumpur as a Duty Manager in the Front Office, where you can showcase your hospitality expertise and make a lasting impression on our valued guests.
Responsibilities:
Oversee the daily operations of the front office, ensuring a seamless and memorable experience for our guests.
Manage the front desk team, providing guidance and support to ensure exceptional guest service.
Address guest inquiries, concerns, and requests promptly and professionally, going the extra mile to exceed expectations.
Resolve operational challenges that may arise during your shift efficiently and effectively.
Maintain a high standard of cleanliness, safety, and security throughout the front office and lobby area.
Collaborate with other hotel departments to ensure a cohesive and guest-centric experience
Requirements
Proven experience in hotel management, with a strong background in Front Office operations.
Exceptional leadership and interpersonal skills.
Strong problem-solving capabilities to handle various scenarios.
Outstanding communication and guest service abilities.
Flexibility to work non-traditional hours, including evenings, weekends, and holidays.
A genuine passion for delivering extraordinary guest experiences.
The ability to design and deliver effective training programs that resonate with new joiners and staff development.
Proficiency in hotel management software, including Opera or equivalent Front Office systems.
