Senior Customer Success Manager Full Time

Company: Traackr

Location: Kuala Lumpur

The Senior Customer Success Manager will partner with our clients to optimize the implementation and adoption of Traackr, enabling teams to achieve their influencer program goals. We aim to deliver a best-in-class experience for every client at every touchpoint. You will make our customers real fans of our technology.ResponsibilitiesEstablish tailored onboarding and training plans for new enterprise clients in APAC to ensure they learn, adopt, and are successful at the onset with the Traackr product. This includes specific coaching and use case analysisDetermine critical measures for success for clients’ influencer programs to ensure there are quantitative and qualitative ways to measure progressLeverage knowledge of current important program gaps to elevate and highlight the Traackr product in addition to strategic program goalsMonitor and address adoption and usage for clients in APAC regionPartner with Client Partners and fellow Customer Success Managers to establish strategic account management efforts by identifying and escalating signals of risk accounts and areas for further account growthQualifications7+ years experience as a customer success manager working with global enterprise clientsExperience with SaaS technology – preferably

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