Senior Technical Analyst (Regional Solution & Development, Delivery & Operations Global Banking) NEW

Company Description

Softenger (Malaysia) Sdn. Bhd. is part of a multi-country technology services organization with presence in India, Singapore, Malaysia, and the UAE. The company provides IT solutions and managed services to leading enterprises, with a focus on quality, security, and operational excellence. Softenger Malaysia operates within a framework certified to ISO 27001:2013 and ISO 9001:2015, demonstrating strong information security and quality management practices. Team members collaborate across regions to support complex banking and financial services environments and long-term client partnerships.

Role Description

• Analyse and translate business and user requirements into effective technical solutions across Cash Management, Trade Finance, and Supply Chain Finance platforms, ensuring full alignment with SDLC standards and regulatory requirements. Drive design decisions with a strong focus on user experience to deliver intuitive and user-friendly applications.
• Optimize system performance, including speed and scalability, leveraging best practices in system and hardware architecture.
• Conduct impact and feasibility assessments of new requirements or change requests, evaluating their effects on Cash, Trade, and Supply chain platform, and collaborate with solution architects and business teams to define optimal solutions.
• Prepare detailed Solution Architecture Documents (SAD) and Technical Specification Documents (TSD) aligned with business needs.
• Manage and coordinate application deployment and infrastructure-related issues, working closely with the infrastructure team to ensure smooth delivery and stable operations.
• Oversee post-deployment operational support, ensuring system reliability, performance, and timely resolution of issues by liaising with support and infrastructure teams.
• Demonstrate strong problem resolution skills by proactively identifying, analysing, and resolving technical and operational issues, including Network troubleshooting to resolve connectivity and performance bottlenecks, Integration troubleshooting to ensure seamless communication between disparate systems. Debugging application logs to diagnose and fix software issues efficiently. Conducting database reviews to analyse query performance, optimize data access, and troubleshoot database-related issues.
• Continuously evaluate platform enhancements and propose technical improvements to optimize processes and performance in the transaction banking ecosystem.

Qualifications

• Programming Languages: Java
• Middleware: Oracle WebLogic Server, IBM WebSphere, Apache Tomcat
• API Management: RESTful APIs, SOAP, API Gateway
• Agile Tools: Jira, Confluence, Rally
• Other Tools: Postman, Maven, Gradle
• Experience in solutioning & designing application with banking domain such as payments and core banking
• Experience in complex integration with multiple payment systems and core banking

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